My Account
Who guarantees that Mohegan Sun NJ online games are fair and reliable?
We use a sophisticated Random Number Generator (RNG) to make sure everything is completely random. The RNG yields a payout percentage for every online casino game in our collection. Plus, each one of our games is certified and approved by the New ...
Is my personal info safe?
Your personal information is safe at Mohegan Sun NJ, and we use industry-standard best practices to safeguard your information. As with all passwords, please make sure you set a password that is difficult to crack but easy for you to remember. We ...
Why have you made an adjustment to my account?
Account balance adjustments can be made for a variety of reasons. We will notify players when making an adjustment, so you should check your email for this notification. If you cannot find the email, or have additional questions, please contact ...
How do I play demo mode?
If you would like to try out our games, before using your funds, we do offer games with demo mode. Simply go through our list of games and hover over the one you would like to try out. From there, click on Demo Play. Please note, not all of our games ...
Multi-Factor Authentication
Multi-Factor Authentication is a requirement for all players on Mohegan Sun Casino NJ. This feature cannot be disabled, so it is important to keep your information up to date. You can choose either text messages via SMS Short Code, or using a One ...
Forgot Password
If you have forgotten your password or you have entered your password wrong too many times, you can easily reset your password through the forgot password option. To do this, simply click log in and select Forgot Password. From there, you will need ...
How do I add games to my ❤️Favorites?
If you have a game that you love, but hate searching for the game every time you go to play, you can simply add it to your❤️Favorites! Select the white outlined heart, at the bottom right of the game icon, and it will turn red. The next time you go ...
Reopen my Account
If you would like to reopen your Mohegan Sun Casino account, please send your request to Support at support@mohegansuncasinonj.com. With your request, please answer two (2) of the following questions: Wat is your last deposit amount and/or payment ...
Manage Notifications
If you would like to add or remove notifications, such as receiving news and offers via email and SMS, or a notification of whenever you login, you can easily change these settings. First, click on your profile picture. Then, select the Information & ...
Update Address
If you have recently moved or need to update your current address, you can send your request directly to our Security team at security@mohegansuncasinonj.com. In addition, please upload one of the following documents to your account: Rental Agreement ...
Update Phone Number
If you have recently changed your phone number, mistyped your number on registration, or no longer have access to your number for any reason, you can request to have your phone number manually updated. To have your phone number manually updated, ...
Submitting Documents
Verification documents may be requested at various times while you maintain an account with Mohegan Sun Casino. These documents are requested not only to enhance the security of your account and to comply with the terms of our Know Your Customer ...
Transaction and Game History
Transaction History You can check your transaction history at any time. First click on your profile picture. Then select the Cashier tab. Finally, select "Transaction history." This will bring you to a page where you can review movement of funds in ...
Customer Complaint
If you have a complaint about our service or product, please do not hesitate to contact us directly at support@mohegansuncasinonj.com. Please include the word "Complaint" in the subject line and include as much detail of the complaint in the body of ...