Tech Issues
Why haven't I received my strong authentication text message?
It's possible that you entered a landline or an incorrect phone number. If you believe you did enter an incorrect mobile number, landline, or internet number, please reach out to support for assistance with updating your phone number. If your phone ...
Stuck Game
If you are in the middle of a bet, and the game fails to complete itself, after logging out and logging back in, then it's possible you may have a stuck game. You might also see an error message when you reopen the game. When this occurs, please ...
I accidently bet the wrong amount
At Mohegan Sun Casino, all bets are final. Once a bet has been placed, we cannot cancel, reverse, or void your bet. We highly recommend to double check each bet before pressing submit.
Game Disconnection
If you are suddenly disconnected, while playing a game, our system keeps track of where you were. Simply reconnect to the site and reopen the game. The game will pick up where you left off. If you have trouble reconnecting, please contact Customer ...
Games are not loading
If you are receiving a blank screen, or an error message, when trying to load one of the games, we recommend to try the following options: Desktop/Laptop Computers Refresh the browser you are using Try playing from a different browser such as ...
Trouble Submitting Registration Form
If you are on the second page of registration and the "Submit" icon is not lighting up for you, we recommend to try the following steps: Exit out of the registration form, then select "log in" and enter your email and password. The registration form ...